Website help. How to get the experts to answer your questions… free!

As you might expect people want help with their websites, their marketing and their strategy. We often find people who are suffering with problems that are solved with a simple tip, application or plugin, and yes, that includes us!

The web is a massive, ever changing and ever expanding beast, and the best way to improve your results over time is to ask questions and get help.

We find out about new options every day, it doesn’t matter how much you know there is always more to learn, explore and trial. The problem is that there is so much to learn that it can be overwhelming unless you are smart about asking questions.

So here is a list of places where you can ask questions and find the information you need and some insights into what to look for.


So this goes without saying, or does it? For finding out about comparative products or applications I will do a Google search for X vs. Y. If you can find a user who has taken the time to review both products it can help you get an understanding of comparative features. Sometimes the comments are more revealing than that of the review itself, so make sure you check to see if readers have contributed. This kind of research may also help you find other options that you hadn’t heard of before.


If you have plenty of followers Twitter is a great place to ask questions.  Sometimes if you are quite specific and mention the brand names you may even get a response from the companies themselves. About 50% of the questions I ask on Twitter get a useful response and some of these have initiated great business partnerships too!


YouTube is absolutely packed full of awesome video tutorials. There seems to be a clear line between those who use Youtube for help and those who don’t. If you are one of the latter, it may be time to get searching! It is not unusual to be able to find exactly what you want in Youtube in a very short space of time.

For help with fast changing applications like Facebook check the dates! If you are struggling to find something current try adding the year into your search terms.

Grassroots Facebook

This list wouldn’t be complete without mentioning the Grassroots Facebook Page! We have a small friendly community of Australian website owners and any questions on the wall will be answered by the Grassroots Peeps as well as the community themselves. We promise no question is too small.

Comments on blogs

This is a great way to get the ear of experts in a variety of fields. If you read a blog that gives you more questions than answers, be sure to post them in the comments section below the blog. Blog writers are pretty good at answering questions, and are usually chuffed if you take them time to acknowledge their effort with a comment, so don’t be afraid to post.

Support forums

Many applications and products have free support forums and some are very helpful. Make sure you check through to see if your question has already been answered and if it hasn’t, ask away! If you ignore the ugly forms and sometimes hard-to-navigate information you will often find very helpful and knowledgeable people behind the scenes.

Linked In

Linked in offers a great Q&A service, where you can ask questions both to people that you are connected to and to the general public. It is full of people who are interested in giving great answers to help establish their expertise in their field of knowledge. For this reason it is a great place not only to get your questions answered but also to connect with potential service providers to use in future.

As you can see there are lot of places to ask questions, so if you feel unsure about something you are using, or the results you are getting, try putting it out to the universe and see what you get back. Sometimes you may find exactly what you are looking for, and much much more!

Where (or who) do you ask when you need website help?